About Us
Hello
Our Philosophy
Nyah Simone Spa is a beauty and wellness experience, founded in 2006 by Lisa Mitchell, Licensed Esthetician, Massage Therapist, and Certified Manual Lymphatic Drainage Specialist. We are conveniently located in Garden City, NY. Come and get rejuvenated from your day.
New COVID-19 Guidelines
FACE MASKS
Optional
APPOINTMENTS
Must be rescheduled if, in the last 14 days, you had or have any COVID-related symptoms or were exposed to anyone suspected to or confirmed to have COVID-19.
CANCELATION FEES
Will be waived for any appointments needing to be rescheduled due to an affirmative COVID Screener question or high temperature upon arrival. For all other reasons, see Cancelation Policy below.
FRESHLY LAUNDERED LINENS
As always, each client receives a fresh set including sheets, blanket, face cradle cover, and towels. We never re-use anything that may have touched a client.
AIR PURIFIERS
Will be running 24/7, with extra time between appointments to ensure a clean treatment room for each client.
HAND SANITIZER
Is available throughout the suite. Please help yourself or ask your therapist.
CLEANING + DISINFECTION
Products approved by the EPA & CDC will be used on all surfaces between appointments. Including: massage tables, face cradles & bolsters, stools, door handles, light switch, retail items, oil bottles, iPad, etc.
Spa Policy
Cancelation Policy
- We require 24-hour notice for all cancellations and rescheduled appointments, including those made with gift cards or pre-paid packages.
- To cancel or reschedule, call or text us at 516-885-6011. Please wait for a reply.
Intake Forms
- Intake forms must be filled out online at least 1 day prior to your initial appointment. If the intake form isn't complete, we may need to cancel your appointment.
- Certain medical conditions require a written authorization from a physician. We will notify you if this is the case prior to your session.
Cancelation Fees
- You are responsible for 100% of the scheduled service for appointment changes made within 6 hours or you miss your appointment.
- You are responsible for 50% of the scheduled service for appointment changes made within 24 hours.
- Prepaid sessions, gift cards and package sessions will be decreased or forfeited accordingly and any unused portion will be added to your account for future use. The full value of your prepaid session will be added to your account if you cancel with more than 24 hours notice.
- All sales are final and non-refundable. This includes prepaid sessions, gift cards, packages and retail items. Account credit does not expire.
- All cancellation fees must be paid in full prior to booking your next appointment.
Late Policy
- Send us a text at 516-885-6011 if you expect to be late. We offer a 5 minute grace period after which you may experience a shortened session. You will be responsible for the full price of the scheduled service.
- If you are more than 15 minutes late and we haven't heard from you, we will consider you a no show and you'll be charged for the full price of the scheduled service.
When to Reschedule
Some common reasons you should reschedule your massage, stretch, or facial are illnesses such as fever, cold, flu, bacterial/viral/skin infection, rash, acute injury, acute medical condition, and anytime you may be contagious. If you are unsure whether you should reschedule, please contact us.
Arrival + Parking
- Free Parking Available On-Site (Indoor and Outdoor)
- Please arrive at least 10 minutes before your session.
Packages + Gift Cards
Packages and gift cards are available for purchase online and in-office. Packages must be used within 1 year from date of purchase. Gift cards and account credit do not expire.
Payments
- We accept cash, Venmo, Cashapp, Zelle, all major credit cards.
- NYS sales tax will be added to all retail purchases.
- New clients must pre-pay when booking their initial appointment.
- All sales are final and non-refundable. This includes prepaid sessions, gift cards, packages and retail items. Account credit does not expire.